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The Trust Deficit: Why Councils Must Treat Trust Like a Resource

The reality councils live with everyday For most residents, their opinion of local government isn’t glowing. They notice the bin missed at collection, the pothole unfilled, or the consultation that...

Growing community trust through continuous feedback cycles

If you’re in local government, you already know that the trust of your community is everything. It’s the foundation for building positive relationships. But when trust is eroded, it can feel like...

Simplifying the journey to actionable insights

Are you tired of spending countless hours making sense of survey data? You’re not alone. Organisations across New Zealand work hard to seek and gather feedback from their employees and stakeholders,...

Laying strong foundations for council success

Getting a clear picture of where your council is at is essential. Only with this baseline can you prioritise effectively, knowing exactly where to focus your efforts to guide the development of your...

The art of bringing your people on the journey

How engaged are your people in your journey of continuous improvement? The irony is that all too often employees disengage from the engagement process. They suffer from ‘survey fatigue’ when insights...

Unblocking bottlenecks by helping turn insights into action

As an HR, P&C, or OD leader in Council, you’re tasked with the critical role of creating a culture that views the big rock challenges as opportunities. A culture that enables Council to find a way to...

Unleashing the power of AI for faster survey results and actions

After 12 months of rigorous research and testing, AskYourTeam is pleased to announce a significant product enhancement. It allows customers to generate top line user friendly analysis of their survey...

Unbeatable insights for next level customer experience

In today’s competitive environment, taking the time to understand your market is a must if you want to be successful. It’s not enough to maintain brand loyalty based on good customer service or...

Maximising Impact: Effective Strategies for Acting on Feedback

Whether you are looking to improve your customer experience, increase productivity, revenue, or enhance your employee wellbeing, a regular feedback process can be one of the most powerful ways of...

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