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A councils guide to using perception data for better decisions

The overlooked source of evidence shaping trust, alignment, and confident decision-making in local government. What is Perception Data? Perception data is insight into how people think about their...

Risks of siloed council data: Lessons from Taupō District Council

Local councils are sitting on mountains of data. Service requests, complaints, feedback forms, survey results, building logs, internal memos. Each team manages their own patch. But too often, those...

Community resilience can strengthen when councils invest early

Community resilience is a long game and the best councils play it early When people hear ‘resilience’, they often think of floods, fires, or pandemics. But true community resilience isn’t just about...

The trust deficit: Why councils should treat trust like a resource

The reality councils live with everyday For most residents, their opinion of local government isn’t glowing. They notice the bin missed at collection, the pothole unfilled, or the consultation that...

Growing community trust through continuous feedback cycles

If you’re in local government, you already know that the trust of your community is everything. It’s the foundation for building positive relationships. But when trust is eroded, it can feel like...

Simplifying the journey to actionable insights

Are you tired of spending countless hours making sense of survey data? You’re not alone. Organisations across New Zealand work hard to seek and gather feedback from their employees and stakeholders,...

Laying strong foundations for council success

Getting a clear picture of where your council is at is essential. Only with this baseline can you prioritise effectively, knowing exactly where to focus your efforts to guide the development of your...

The art of bringing your people on the journey

How engaged are your people in your journey of continuous improvement? The irony is that all too often employees disengage from the engagement process. They suffer from ‘survey fatigue’ when insights...

Unblocking bottlenecks by helping turn insights into action

As an HR, P&C, or OD leader in Council, you’re tasked with the critical role of creating a culture that views the big rock challenges as opportunities. A culture that enables Council to find a way to...

Unleashing the power of AI for faster survey results and actions

After 12 months of rigorous research and testing, AskYourTeam is pleased to announce a significant product enhancement. It allows customers to generate top line user friendly analysis of their survey...

Unbeatable insights for next level customer experience

In today’s competitive environment, taking the time to understand your market is a must if you want to be successful. It’s not enough to maintain brand loyalty based on good customer service or...

Maximising Impact: Effective Strategies for Acting on Feedback

Whether you are looking to improve your customer experience, increase productivity, revenue, or enhance your employee wellbeing, a regular feedback process can be one of the most powerful ways of...

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