Council Insights Blog

Tailored specifically for Australian councils, we share relevant insights and expert tips on enhancing community engagement, driving efficiency, and leading with innovation.

Everybody loves getting their teeth into a good project, particularly when there is hope of transforming an area of the business. But what happens when it goes wrong? In the dynamic world of project...

As New Zealand emerges from the global pandemic, it’s time to reflect on the immense impact that COVID-19 has had on our collective mental health and wellbeing. Workers are more stressed now than...

Psychological safety is a critical component of effective team dynamics and innovation, particularly within Australian councils where the pressures of public service and community expectations...

In this article, we dive into the power of feedback and its pivotal role in shaping the future of council services. Whether it’s enhancing community satisfaction, improving team dynamics, or...

Diversity and inclusion drives brighter and better business. I’m sure you know that and are familiar with the terms demographic diversity and cognitive diversity. Demographic diversity gets the most...

Survey fatigue. Not a problem…We have probably all heard of it and some of us have experienced it but with a bit of thought it can be relatively easily avoided. Before we get into how, let’s think...

As the ‘highly effective’ Stephen R. Covey said: “Most people do not listen with the intent to understand; they listen with the intent to reply.” Employee feedback is the pure gold that can enhance...

It has become the number one jargon buzzword in business over the past five years. “Culture”. It gets used a lot, but seldom explained. “Good workplace cultures” get celebrated, “bad workplace...

Big data is not a new paradigm. It has been promulgated since Roger Mougalas of O’Reilly Media coined the term in 2005. The 14 years since its inception has seen the growth in storage data worldwide,...

Councils are in the privileged position of making a positive impact on the daily lives of Australians. But it’s a tough gig. Topline revenues are constrained and linked to planning cycles and costs...

It’s a human truth that we operate best in groups - in fact one of our most fundamental human instincts is the desire to cooperate and work together. Our most well organised and effective groups are...

In today's dynamic work environment, fostering collaboration within teams is not just beneficial; it's essential. Collaboration pushes team members to excel, provides valuable insights, aids in...

Digital disruption is reshaping the HR landscape, creating new opportunities for those organisations that are ready to transform. The most exciting are new digital HR tools that extend the influence...

Empowerment in any workplace starts with leadership. It has to because at its essence, empowerment is a transfer of power from a leader in authority to someone lower down in the organisation chart....

For many decades in HR, performance management has been centred around annual performance appraisals. These occurred at both the individual level (the dreaded annual review), and the company level...

A little over two years ago we plunged into lockdown due to the appearance of COVID-19. Overnight our working world changed. Bustling office buildings became like ghost towns, complete with...

Today is the World Day for Safety and Health at Work. While it is primarily focused on preventing workplace accidents, it’s worth reflecting on how the concept of workplace health and safety has...

If there is one universal truth about leadership, it’s that there is no single way of doing it right. To be authentic, leaders must be themselves and, as we know, everyone is different. However, in...

Self-awareness. As I write this, I think I can hear collective sighs. That old chestnut, I hear the detractors say. What about it? And there in lies the problem. It’s one nut leaders across our most...

Ask around your colleagues at work - if you saw something wrong going on in the street, would you try to intervene, speak out, call the police? In my experience, just about everyone says yes they...

2020 showed us that business is everything but predictable. The social and economic disruption of the past year is reflected in the new vocabulary we use. Speaking about a business planning a ‘pivot’...

As Sir Richard Branson famously said, “Train people well enough so they can leave, treat them well enough so they don’t want to.” That’s the kind of mindset that leaders and business owners must give...

While historically it has been manufacturing and low-skilled labour roles that have felt the biggest impact from technological revolutions, today barely any role remains unaffected by its influence....

The rapidly evolving digital world is bringing changes to the landscape of the HR workplace. These are exciting times. But, with the excitement we should exercise caution and not underestimate the...

Diversity and inclusion are priorities for every HR pro today, but too often we shy away from conversations about the biggest barrier to creating more inclusive organisations -unconscious bias. This...

Managing poor performance is one of the most challenging aspects of leadership. It requires tactful conversations that meet business needs, preserve employee dignity and wellbeing, and stay on the...

Organisational trust. It can take years to build and only moments to erode. But it’s absolutely critical to business success, given the close alignment between trust and performance. The COVID-era...

The global pandemic has irrevocably altered the landscape of the labour market, giving rise to phenomena such as the "Great Resignation". As we continue to navigate this new terrain, the importance...

The Covid pandemic has been challenging for leaders and their teams. Volatility, uncertainty, complexity, and ambiguity have taken a massive toll on leadership effectiveness. With huge and...

The latest unemployment figures are cold comfort to businesses up and down the country desperate for staff. In this tight labour market workers are in the driver’s seat, while employers wring their...

Businesses are competing like never before in the war for talent. The cost of recruitment is huge, particularly if using a recruitment service, and of course there’s all the internal “costs” such as...

Recruitment and retention is taking a disproportionate amount of bandwidth as organisations struggle to fill roles, and deal with the downstream impact of the pandemic, government lockdowns, and two...

If you’ve been inside a supermarket lately, or to a petrol station, you’ll know that the cost of living is rising rapidly. The pandemic, supply chain issues, interest rate rises, and the war in...

Do you remember what it’s like to land a new job? The interview process, the hope, the anticipation? You turn up on ‘Day One’, bright eyed and bushy tailed and ready. Ready to make a difference,...

In today’s dynamic work environment, understanding and communicating your council's purpose is more crucial than ever. KPMG’s research underlines the significance of purpose in crafting an...

Most of us avoid conflict and difficult situations like the plague. Maybe it’s because we don’t know how to broach the subject, or haven’t had the training. Maybe we can’t separate the person from...

Labour market woes are set to plague employers for the foreseeable future. Unemployment is expected to remain close to record lows, an EMA survey says that 90% of businesses are struggling to find...

Welcome to our exploration of psychological safety in the workplace - a critical factor in employee retention and overall organisational health. In today’s fast-paced work environment, especially...