The People Perspective: bringing people insights to local government

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      Council Insights Blog

      Tailored specifically for Australian councils, we share relevant insights and expert tips on enhancing community engagement, driving efficiency, and leading with innovation.

      Articles

      Risks of siloed council data: Lessons from Taupō District Council

      Risks of siloed council data: Lessons from Taupō District Council

      Local councils are sitting on mountains of data. Service requests, complaints, feedback forms, survey results, building logs, internal memos. Each team manages their own patch. But too often, those...

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      Community resilience can strengthen when councils invest early

      Community resilience can strengthen when councils invest early

      Community resilience is a long game and the best councils play it early When people hear ‘resilience’, they often think of floods, fires, or pandemics. But true community resilience isn’t just about...

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      The trust deficit: Why councils should treat trust like a resource

      The trust deficit: Why councils should treat trust like a resource

      The reality councils live with everyday For most residents, their opinion of local government isn’t glowing. They notice the bin missed at collection, the pothole unfilled, or the consultation that...

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      It's not the coffee, it's the queue: Why perception matters

      It's not the coffee, it's the queue: Why perception matters

      The coffee sale tells you something. But not everything. Picture this: You stop at the same café you’ve loved for years. The flat white still tastes great, but lately the line snakes out the door and...

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      Understanding your community: 5 things every council should know

      Understanding your community: 5 things every council should know

      Understanding your community is more than just good governance - it’s the foundation of trust, inclusion and effective service delivery. And yet, many councils rely heavily on KPIs, submissions, and...

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      Growing community trust through continuous feedback cycles

      Growing community trust through continuous feedback cycles

      If you’re in local government, you already know that the trust of your community is everything. It’s the foundation for building positive relationships. But when trust is eroded, it can feel like...

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      Laying strong foundations for council success

      Laying strong foundations for council success

      Getting a clear picture of where your council is at is essential. Only with this baseline can you prioritise effectively, knowing exactly where to focus your efforts to guide the development of your...

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      Turning feedback into action

      Turning feedback into action

      In this article, we dive into the power of feedback and its pivotal role in shaping the future of council services. Whether it’s enhancing community satisfaction, improving team dynamics, or...

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