Understanding the alignment gap:
HamiltonJet is an iconic New Zealand company, and the world’s leading manufacturer of water jet propulsion systems. The company exports 97% of its production, has 400 employees, four offices, and a presence in 60 countries through its global distributor network.
In 2021, HamiltonJet used AskYourTeam’s Customer VOICE module to survey its international distributor community and their own frontline team members, with fascinating results. Involving distributors has allowed HamiltonJet to be more flexible and market-driven. Insights as a result have made life easier for distributors and made some of the business transactions smoother. What's more, by harnessing the insights and ideas of its wider team, HamiltonJet has been able to translate feedback into achievable action plans that are generating results and solving business problems.
To find more about how HamiltonJet is now using feedback as part of their business as usual process and culture, download the full customer story eBook by filling the form →